1. Shipping Policy
Order Processing Time: Orders are processed within 1-2 business days after payment confirmation.
Shipping Methods and Delivery Times:
Standard Shipping: 3-7 business days
Express Shipping: 1-3 business days
Local Pickup (London, Ontario):
Available within 24 hours after order confirmation
Shipping Rates:
Standard Shipping:
$10 flat rate for orders under $100; free for orders over $100
Express Shipping:
$20 flat rate
Local Pickup:
Free
International Shipping: Currently, we ship to the United States and select international locations. Shipping fees and delivery times vary based on destination. Customers are responsible for any customs duties or taxes.
Order Tracking: Once your order is shipped, a tracking number will be emailed to you, allowing you to monitor your shipment's progress.
Lost, Stolen, or Damaged Packages: If your package is lost, stolen, or arrives damaged, please contact our customer service within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.
2. Return/Exchange Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Contact us.
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